Frequently Asked Questions

  • Reserving your rentals is easy!

    You can:

    • Call or text us at 231-571-5599, or

    • Check your event date's availability and submit a quote request using the button on our website.

    Once we receive your request, we'll confirm availability and email you a rental agreement along with payment instructions.

    To reserve your event date, a 50% non-refundable rental payment is required. The remaining rental balance and the security deposit are due 7 days before your event.

    If you have any questions during the booking process, we're always happy to help!

  • Fern Party Rentals is a DIY party rental company, so rental prices are based on customer pickup and return from our location.

    If you'd prefer delivery, setup, or pickup after your event, those services may be available depending on our schedule and are offered for an additional fee. Please let us know when requesting your quote if you're interested in these services.

  • We require a minimum rental subtotal of $50 before delivery fees and taxes. Smaller décor items are available as add-ons to larger rental orders.

  • A 50% rental payment is due when you book to reserve your event date. The remaining rental balance and security deposit are due 7 days before your event.

    If your reservation is made within 7 days of your event, the full rental balance, security deposit, and any applicable rush booking fee are due at the time of booking.

  • Yes! If the rental items you're looking for are available, we'll do our best to accommodate bookings made with less than 7 days' notice.

    For reservations made within 7 days of your event, the full rental balance, security deposit, and any applicable Rush Booking Fee are due at the time of booking.

  • We understand that plans can change. If you need to cancel your reservation, please notify us in writing as soon as possible.

    Our Reservation Retainer refund policy is as follows:

    • 21 or more days before your event: Full refund of your Reservation Retainer.

    • 15–20 days before your event: 50% refund of your Reservation Retainer.

    • 14 days or fewer before your event: The Reservation Retainer is non-refundable.

  • A refundable security deposit is required with every rental order. The deposit helps cover the cost of any lost, damaged, or excessively dirty items.

    As long as your rental items are returned on time and in the same condition they were received (allowing for normal wear), your security deposit will be refunded after your items have been inspected.

  • Absolutely! We encourage all customers to review our rental agreement before reserving their event date.

    View our Rental Agreement & Policies to learn more about payment terms, cancellations, security deposits, item care, and other rental policies.